Seventeen scenarios. Same shape every call.

{
  "answer": "Orbital Cloud owes $84,200 in SLA credits for Q1 2026, based on three documented breaches of the 99.5% Database Service uptime commitment in the executed MSA and SLA Addendum. The credit claim window closes 2026-04-30. None of the three claims have been submitted.",
  "total_owed_usd": 84200,
  "currency": "USD",
  "claim_deadline": "2026-04-30",
  "entitlements": [
    {
      "entitlement_id": "ent_orc_202601_001",
      "type": "sla_credit",
      "amount_usd": 28400,
      "trigger": "Database service uptime 99.21% in 2026-01 — below 99.5% commitment.",
      "claim_status": "not_submitted",
      "confidence": 0.96,
      "human_validated": true
    },
    {
      "entitlement_id": "ent_orc_202602_001",
      "type": "sla_credit",
      "amount_usd": 29200,
      "trigger": "Database service uptime 99.18% in 2026-02 — below 99.5% commitment.",
      "claim_status": "not_submitted",
      "confidence": 0.96,
      "human_validated": true
    },
    {
      "entitlement_id": "ent_orc_202603_001",
      "type": "sla_credit",
      "amount_usd": 26600,
      "trigger": "Database service uptime 99.04% in 2026-03 — below 99.5% commitment.",
      "claim_status": "not_submitted",
      "confidence": 0.96,
      "human_validated": true
    }
  ],
  "caveats": [
    "Amendment 2024-002 raised the quarterly credit cap from $100K to $150K. Total Q1 owed of $84,200 is below both caps; caveat does not affect amount."
  ],
  "citations": [
    {
      "document_id": "doc_orbital_sla_addendum",
      "document_name": "Orbital Cloud SLA Addendum",
      "canonical_section_id": "sec-3-2",
      "clause": "Section 3.2 — Uptime Commitment",
      "page": 6,
      "excerpt": "Service Provider commits to maintain Database Service availability of no less than 99.5% measured monthly, calculated as Available Minutes divided by Total Minutes in the calendar month."
    },
    {
      "document_id": "doc_orbital_sla_addendum",
      "document_name": "Orbital Cloud SLA Addendum",
      "canonical_section_id": "sec-3-4",
      "clause": "Section 3.4 — Service Credit Calculation",
      "page": 7,
      "excerpt": "Service Credits shall equal the difference between the committed uptime and the measured monthly uptime, multiplied by the monthly fee for the affected service, multiplied by four (4)."
    },
    {
      "document_id": "doc_orbital_amd_2024_002",
      "document_name": "Orbital Amendment 2024-002 — Credit Cap Modification",
      "canonical_section_id": "amd-sec-2",
      "clause": "Amendment Section 2 — Credit Cap",
      "page": 2,
      "excerpt": "Section 3.4(c) of the SLA Addendum is hereby amended to increase the quarterly Service Credit cap from one hundred thousand dollars ($100,000) to one hundred fifty thousand dollars ($150,000)."
    },
    {
      "document_id": "doc_orbital_perf_jan2026",
      "document_name": "Orbital Performance Report — Jan 2026",
      "canonical_section_id": "sec-uptime",
      "page": 4,
      "excerpt": "Database service achieved 99.21% availability for January 2026, against a contracted commitment of 99.5%. Total breach duration: 129 minutes."
    },
    {
      "document_id": "doc_orbital_perf_feb2026",
      "document_name": "Orbital Performance Report — Feb 2026",
      "page": 4,
      "excerpt": "Database service achieved 99.18% availability for February 2026, against a contracted commitment of 99.5%. Total breach duration: 175 minutes."
    },
    {
      "document_id": "doc_orbital_perf_mar2026",
      "document_name": "Orbital Performance Report — Mar 2026",
      "page": 4,
      "excerpt": "Database service achieved 99.04% availability for March 2026, against a contracted commitment of 99.5%. Total breach duration: 214 minutes."
    }
  ]
}